Frequently asked questions about Calendesk Chat

Answers to the questions we hear most often about Calendesk Chat. Each one links to the article with the full instructions.

Frequently asked questions (FAQ)

How much does Calendesk Chat cost?

You pay per agent, which means for every person who logs in to the chat dashboard. The price per agent depends on your billing currency and on whether you pay for your plan monthly or yearly, and the billing window shows it before you pay. You can add the chat to the Standard or Pro plan in Billing → Subscription. More in What is Calendesk Chat and how do I turn it on?

Who takes an agent slot?

Everyone with an account in the chat dashboard, including the chat administrator. Calendesk panel administrators log in to the chat as the same administrator, so together they take one slot. More in How do I add agents to Calendesk Chat?

Where can clients message me?

In the chat window on your website. The chat works on a website built in Calendesk and on any other website where you paste the script. Here's how: How do I add Calendesk Chat to my website?

How do I log in to the chat dashboard?

A Calendesk panel administrator clicks Calendesk Chat in the menu and gets in without a password. An agent logs in at chat.calendesk.com with their email and password. If they've forgotten it, they click Forgot your password? on the login page.

Does the chat work when nobody's at the computer?

Yes. A client can write at any time, and the conversation waits in the dashboard. Set your business hours and an out-of-hours message, so the client knows when you'll reply. We describe it in How do I set up the chat's look, greeting and business hours?

How will I know someone has written?

The chat dashboard sends email notifications and browser notifications. Each agent sets them up in their own profile. More in How do I set up my profile and notifications in Calendesk Chat?

Can the client see the notes I leave in a conversation?

No. A private note is visible to agents only. More in How do I handle conversations in Calendesk Chat day to day?

Does the chat work if my website has a cookie banner?

Yes, but it may wait for the visitor's consent. A visitor who rejects extra features won't see the chat. How to set this up in the website builder: How do I add Calendesk Chat to my website?

Can I have the chat on several websites?

Yes. You create a separate inbox with its own script for each website. The number of inboxes doesn't change the price.

How many conversations can I have?

The add-on limits the number of agents, not conversations.

What happens when I click "Suspend"?

The Suspend button in Integrations → Calendesk Chat switches the chat window off on your website. Your conversations and settings are kept and come back when you click Reactivate. Suspending doesn't stop the payments for the add-on.

How do I cancel the chat?

Go to Billing → Subscription and click Disable on the Calendesk Chat card.

Does a staff member need an account in the Calendesk panel?

No. An agent has a separate account in the chat dashboard and doesn't need access to the Calendesk panel.

Where can I get help?

Write to us at [email protected]. Tell us what you want to do and where you got stuck, and attach a screenshot if you can.