What is WhatsApp?
WhatsApp is a messaging app with over 2 billion users worldwide. Owned by Meta, it handles text, voice calls, video calls, and file sharing. End-to-end encryption protects every conversation.
How it works in online booking
In Calendesk, you can link a WhatsApp number to an employee profile. Clients see a WhatsApp button on your booking page and start a conversation with one click - no searching for phone numbers. This is a redirect to a chat conversation, not automated messaging. Calendesk doesn't integrate with WhatsApp Business API directly, so automated reminders and confirmations via WhatsApp require an external setup (e.g., Twilio or 360dialog through Zapier). Browse other communication channels on the Calendesk integrations page.
Benefits
- Clients reach you with one click - no searching for phone numbers
- Conversations happen in the app clients already use daily
- End-to-end encryption protects personal data
Frequently Asked Questions
Does Calendesk send automatic reminders via WhatsApp?
No. Calendesk lets you add a WhatsApp number to employee profiles so clients can start a conversation with one click. Automated messages (reminders, confirmations) require an external WhatsApp Business API integration - for example through Zapier with a provider like Twilio.
How do I add a WhatsApp button to my booking page?
Add a WhatsApp number in the employee profile in your Calendesk admin panel. The button appears automatically on your booking page. Clients click it and land directly in a WhatsApp chat with that team member.
