How can I configure different types of notifications?

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Notifications

In Calendesk, you can decide what kind of notifications you want to send automatically to your customers or employees. Go to the “Notifications / Settings” tab in the Calendesk Admin Panel to change the settings.

You can set the delivery for email and SMS notifications for your customers and employees. If your employees don’t have an email address or phone number, Calendesk will try to use the contact data from the “Settings / Your company” tab. If there is no email/phone number there, notifications won’t be sent to your employees.

They are four types of notifications that Calendesk sends automatically:

Booking confirmation – we send it right after bookings are confirmed. If a booking requires prepayment, we only send an email to the customer who made a booking. After the payment, the customer and the employees receive notifications with the confirmation.
- Example: A customer makes a booking:
  - The service of the booking requires prepayment:
    - Email notification to the customer: Payment required: 2021-11-10 12:00 Service ABC
  - The service of the booking doesn’t require prepayment or a customer paid for the booking:
    - Email notification to the customer: Confirmed: 2021-11-10 12:00 Service ABC
    - Email notification to the employee: New booking:: 2021-11-10 12:00 Service ABC
    - SMS notification to the customer.
    - Email notification to the employee.
Booking change – we send this notification right after an important change of the booking is made. For example, when the booking date, time, status or assigned employee changes, we will inform the customer and the employee about it via email and SMS.
Booking cancelletion – we send email and SMS notifications to the customer and the employee right after the deletion of the booking.
Booking reminder – 24 hours before the booking, we send an email and SMS notifications to the customer and the employee reminding them about upcoming booking.

You can control all the notifications with a simple notifications panel. You can use switch buttons to enable or disable options. Please remember to save your changes.

Customers notifications

The notification panel from above controls all notifications globally, which affects all your customers and employees. If you would like to disable some notifications for some customers, you can do it in their profile settings. Additionally, your customers can disable notifications in their profiles on your Calendesk website by themselves.

Push notifications

Push notifications are messages that appear as a banner on smartphones. If you have published the Calendesk mobile app and your customers are using it, they can receive push notifications with their booking changes. The smartphone users on their phones can control push notifications. Calendesk will always try to send push notifications if you have published the Calendesk mobile app and your users accept them. Calendesk sends push notifications for all four states of a booking (create, update, delete and reminder). Currently, there is no way to disable push notifications in Calendesk.

Notification limits

Your Calendesk account has some notification limits according to your current plan. If you run out of your notifications and want more, you can always buy them. First, please make sure you have attached your payment method in the “Settings / Your company” – Billing details tab. We will try to charge your credit card. Next, click the “Purchase” button in the Notifications tab. You will see a small popup that will allow you to adjust the number of notifications. You will receive your notifications immediately after the purchase. Calendesk will first use your monthly notifications and then the additional ones.