Edit notifications
Edit notifications is the place where you can change the content of notifications sent to your customers and employees from our Calendesk platform. To access this section, simply select the “Edit now” button indicated in the picture above.
Notifications to the customer and the employee
Notifications to customers
Here you can edit the notifications that are sent to your customers. If you want to edit the content of the notification, select the “Edit” function button as in the picture below. Between the name of the notification type and the “Edit” function button, you will find information when the last edition of the content of a given notification took place.
There are seven types of customer notifications:
- about the creation of a new reservation,
- about a change in the booking made,
- about the deletion of the booking,
- about an upcoming booking,
- about the activation of the account,
- about resetting the password,
- about the subscription.
The last three types of notification (account activation, password reset and subscription) can only be sent via email.
Notifications to employees
You can modify employee notifications in exactly the same way as notifications to customers. There are four types of employee notifications:
- about the creation of a new reservation,
- about a change in the booking made,
- about the deletion of the booking,
- about an upcoming booking.
Editing the content of the notification
Whether you are editing the content of SMS, push, or email notifications, you must complete the following steps to make the modifications effective. Editing a notification for the customer and the employee is the same.
The only difference between modifying SMS, email and push notifications is that in SMS notifications you cannot set the title yourself, whereas in push and email notifications you can set the title.
The title size limits are defined at the bottom right of the edit window. A great convenience in the editing process is the counter, which shows you the number of characters used in relation to the allowed number of characters. If you exceed the number of allowed characters, our application will not prevent you from adding content, but exceeding the number of proposed characters may affect the readability of your notification or may increase the usage of SMS in the package. Please note that for reasons beyond our control, SMS and push messages may be truncated when displayed on the recipient’s device.
Using the “+” character, you can add variables that will make your message sensitive to individual values. This means that the notification will be personalized with the variables entered such as:
- the customer’s first and last name,
- the date of booking,
- the time of booking,
- the date when the booking was completed,
- the time when the booking was completed,
- name of the service,
- the price of the service,
- company name,
- company telephone,
- company address,
- the status of the booking,
- the employee’s first and last name.
Of course, the number of variables is not limited, and you decide which variables appear in your notification.
In addition to the email notification, we have added the ability to edit the text style. This means you can select a function button from the list shown in the picture below, which will give your text a distinctive style.
Preview of editing notifications
Thanks to the preview on the right-hand side of the content editor, you can easily and quickly see how your notification looks, without having to test it by sending test notifications to your device, or worse, by sending testing notifications to your customers! Here you will see how style and content changes are displayed in real time.
Approving and canceling edits
If you are ready to save all the changes made to your notifications, select the “Done” function button at the top right of the editor window (picture below). If you do not want the changes to be saved, select the “Cancel” function button at the top right of the editor window (picture below). Whether you choose “Done” or “Cancel”, our application will ask you if you are sure you want your choice to be implemented.
\For more information on notifications, see the article “Settings – notifications”.
